Privacy Policy

Privacy Policy

Effective Date: September 8, 2026
Last Updated: September 8, 2026

This Privacy Policy describes how LIONS KING GENERAL STORE LLC (doing business as Cues, "we", "us", or "our"), a registered Florida Limited Liability Company (Corporation Number: L26000461560, Status: Active), located at 2465 MAYO ST, HOLLYWOOD, FL 33020, United States, collects, uses, and discloses your personal information when you visit, browse, or make a purchase from Cues.

1. Information We Collect

When you browse our luxury catalog or acquire a custom cue, we collect information essential to transaction security and delivery:

  • Contact and Order Details: Full name, billing address, shipping destination, email address, phone number.
  • Payment Information: Credit/debit card details, processed directly via PCI-DSS compliant secure gateways. We do not store raw card numbers.
  • Device and Usage Analytics: IP address, browser type, operating system, geolocation, and browsing interactions to safeguard against fraudulent transactions.

2. How We Use Your Information

Your data is processed strictly for legitimate high-ticket luxury fulfillment purposes:

  • Processing and authenticating bespoke pool cue purchases and custom order certificates.
  • Arranging complimentary insured express courier delivery (FedEx/UPS Priority) with direct signature verification.
  • Providing concierge customer service, certificate verification, and lifetime authenticity warranty tracking.
  • Detecting and mitigating fraud, unauthorized chargebacks, and cyber risks.

3. Corporate Disclosure & Third Parties

We do not sell, rent, or trade your personal data. We share information solely with trusted service providers under strict data privacy obligations:

  • Payment Gateways: Shopify Payments, Apple Pay, PayPal, and major credit card networks.
  • Insured Couriers: FedEx Express, UPS, and DHL Express for trackable, signature-required delivery.
  • Legal Authorities: When required by Florida State or United States federal law to prevent fraud or enforce contractual rights.

4. Data Rights (GDPR & CCPA/CPRA Compliance)

Depending on your jurisdiction, you have the right to request access to, rectification of, or deletion of your personal records. To exercise these rights, contact our Data Concierge at ngtlwta@hotmail.com or via mail to our corporate office at 2465 MAYO ST, HOLLYWOOD, FL 33020.